REFUNDS & RETURNS POLICY
ORDER CANCELLATION
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
REFUNDS
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (14 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
WE DO NOT ISSUE THE REFUND IF:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service.
We do not accept any returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer. Any defective or damaged merchandise must be reported to our customer service team before returning so we can handle the situation on a case by case basis. Undergarments including bras, boxers, and other intimates are FINAL SALE and NOT eligible for return/exchange.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
*Once you've submitted your return and we've received it at our facility, The return/exchange process can take anywhere from 7-10 business days. At any time during that process our customer service team will be there to help answer questions.
Return/Exchange Address:
10990 Fort Caroline RD #350969
Jacsonville FL, 32225
Message us:
Contactingmg@gmail.com